Pricing

Straightforward pricing.
No per-seat surprises.

Staff seats are included in every tier. Clients using the mobile app are never counted as seats. Pick a tier that fits your organization today and grow from there.

Seed
Small nonprofits, single-program orgs
$500
per month · billed monthly, 12-month term
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Staff seatsUp to 15
ClientsUp to 2,500
Overage seats$40 / mo each
Client mobile appIncluded
SMS & messagingIncluded
30 languagesIncluded
ReportingIncluded
One-time onboarding fee applies. Contact us for details.
Grow
Mid-size orgs, multiple programs
$1,400
per month · billed monthly, 12-month term
Request a demo
Staff seatsUp to 30
ClientsUp to 10,000
Overage seats$35 / mo each
Client mobile appIncluded
SMS & messagingIncluded
30 languagesIncluded
ReportingIncluded
One-time onboarding fee applies. Contact us for details.
Scale
Large orgs, government programs
$3,200
per month · billed monthly, 12-month term
Request a demo
Staff seatsUp to 50
ClientsUp to 40,000
Overage seats$28 / mo each
Client mobile appIncluded
SMS & messagingIncluded
30 languagesIncluded
ReportingIncluded
One-time onboarding fee applies. Contact us for details.
Enterprise
50+ staff or 40K+ clients
Custom
billed monthly, scoped to your org
Contact us
Staff seatsUnlimited
ClientsUnlimited
Dedicated CSMIncluded
Client mobile appIncluded
SMS & messagingIncluded
30 languagesIncluded
ReportingIncluded
One-time onboarding fee, scoped to your engagement. Contact us for details.

How seats work: A seat is any named staff user (social service workers, admins, supervisors). Clients using the Groundrise Connect mobile app are never counted as seats. Overage seats are billed month-to-month at your tier's rate. No forced upgrades, no surprise jumps.

Every tier includes

Everything your team needs,
from day one

Case management

Client records, program enrollment, notes, document storage, and status tracking all in one searchable workspace.

Groundrise Connect client app

Native iOS and Android app for clients to view their case status, programs, documents, and messages. Included at every tier.

SMS, push & in-app messaging

Send individual SMS, broadcast campaigns, push notifications, and in-app messages all from one place, all logged automatically. In-app messaging works even for clients who haven't opted into SMS.

30 languages

The client app and staff platform support 30 languages. Clients select their preference at signup. No extra configuration required.

Multi-program & multi-site

Manage multiple programs across multiple locations from a single account. Each site has its own view; leadership sees everything.

Reporting & outcome tracking

Run enrollment reports, engagement summaries, and program outcome reports. Export for board decks and funder reports without assembling spreadsheets.

Add-ons

For organizations handling
sensitive health data

Add-on
HIPAA-compliant infrastructure
$350
per month, added to your platform fee
Upgrades your Groundrise environment to HIPAA-compliant infrastructure. Required for organizations handling mental health records, substance use disorder data, or any protected health information. Includes a signed Business Associate Agreement.
Who needs this: Mental health programs, SUD services, wraparound care organizations, and any org that handles PHI under HIPAA.
Add-on
HIPAA-compliant SMS
$500
per month, added to your platform fee
Encrypted, HIPAA-safe SMS messaging for clinical and behavioral health organizations. Includes both individual and broadcast messaging. Replaces standalone HIPAA messaging tools at a fraction of the cost.
Who needs this: Organizations that need to communicate PHI or sensitive clinical information via text message. Standard SMS messaging is included in all tiers for non-clinical use.

Common questions

Answers before
the demo call

A seat is any named staff user (social service workers, case managers, supervisors, admins). Clients using the Groundrise Connect mobile app are never counted as seats, regardless of volume. Very large client volumes may still move an organization into a higher tier. Contact us and we'll help you find the right fit.
Overage seats are billed month-to-month at your tier's per-seat rate: $40/mo on Seed, $35 on Grow, $28 on Scale. There are no forced upgrades and no surprise jumps. You can stay on your tier and pay per overage seat, or upgrade tiers when it makes financial sense for you.
Yes. Groundrise Connect (the iOS and Android app your clients download to view their case status, programs, and messages) is included at every tier including Seed. It ships white-labeled with your organization's name and branding, not Groundrise's. There is no separate fee for the client app, and clients are never counted against your seat limit.
Standard SMS (both individual messaging and broadcast campaigns) is included in every tier, with a fair-use monthly message allotment scaled to your tier. Messages beyond your included allotment are billed at $0.02 each. Your exact allotment is confirmed during your demo based on your organization's size. In-app messaging between clients and coordinators is separate from SMS, included in every tier, and doesn't require SMS opt-in. The only SMS add-on is HIPAA-compliant SMS ($500/mo), which is required only if your organization needs to send protected health information via text.
All tiers are priced on an annual commitment: you're billed monthly but contracted for 12 months. Non-renewal requires 30 days written notice before your anniversary date. Early termination terms are available and can be discussed during your demo.
Yes. Every tier includes a one-time onboarding engagement covering platform setup, data migration support, and staff training. It's billed separately from your monthly platform fee and scoped based on your organization's size and needs. Contact us for a quote.
Yes. Groundrise is built for the procurement realities of government agencies and grant-funded nonprofits: multi-year contracts, data governance documentation, HIPAA compliance, and role-based access controls. Contact us if you need procurement-specific documentation or a custom contract structure.

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